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I was able to get an amazing deal on my Subaru Crosstrek wilderness It is a beautiful 2026 model and they helped me get the pricing I wanted. I am thrilled and amazed this car is unbelievable. Alex Ptak and the whole dealership helped I could not be happier.
It was a comfortable wait for my oil change to get done first time around. Took a bit longer than they said but they had snacks and coffee so all good 😊
Armando was a pleasure to work with
He was very nice and chill He provided excellent customer service and searched for my car when it wasn't coming out as scheduled
Friendly and Professional. Had a great truck purchasing experience!
The service was extremely slow for check in. . Once the manager got involved service got better.
Great experience. Got a same day appointment; they correctly diagnosed and repaired the issue with my Outback. Got it back early the next morning. All fantastic. Thanks to Abel, service advisor, for the great communication and help with everything. All very much appreciated.
Things found are serious for a low mileage vehicle. Makes me question my loyalty to the Subaru brand
I arrived and was immediately helped by Aaron. It's was a Friday afternoon amd quite busy, he quoted a 1hour and 45 min wait time. Received video inspection. Aaron presented me the items needing to be addressed. Wait time wasn't quite as long as it had been at first. Great experience
The salesman was professional and amazing to work with . The sales management was amazing as well. The finance person was awesome. He was informative and a pleasure to work with.
Great service and great response from management to correct issues. Loaner car was great to.
Dealership has offered good to great service on almost all occasions. I could do without the calls from used car sales. It's a dealership so it's par for the course
As always, could not be more pleased. Professional, patient w/ questions, excellent job.
Best dealership I have ever bought a car from. Highly recommend!!! Their service department is excellent too.
Easiest transaction ever with very friendly, courteous and knowledgeable personel. Luciano is a great asset for the company.
Best service I’ve ever gotten from anywhere. Won’t take my car any place else.
Great associates, facility, service, and amenities! Wait time was unacceptable. Made appointment...still took over two hours for oil change.
Great service!
Julian was very helpful with providing updates on my car’s maintenance. He made sure everything was done correctly.
Great service! They had my car completed quickly and at a great price. I didn’t have to wait for an appointment they got me in same day
Everything went smoothly. He got me a loaner because the job would take several hours. It was ready by 3 and I picked it up and was home before dinner.
First time Subaru owner and my first maintenance check. They are number 1 in my book. From sales to customer service.
It was good, professional The service was completed in under 2 hours. Waiting area was very comfortable for myself and my pup. Everyone was helpful and welcoming
As always, excellent timely service. I needed the maintenance before leaving town and they were able to get me in and out same day. Much appreciated. This is why I continue to have my vehicle serviced at City Limits Subaru. Townley was great!
When I went to buy a used car for the first time, I was lucky enough to meet an outstanding expert. Jeff, the person I met, was very friendly and explained the vehicle to me in detail. If you visit the Subaru dealership, be sure to look for Jeff; he won't disappoint you.
This is the second car we've purchased from City Limits Subaru. Each time the salesman (Edwin) has been great! He worked with us on options, pricing and delivery to get us the perfect deal.
We recently purchased a 2026 Certified Pre-Owned Outback Premium and were able to buy at our own pace, with zero pressure. Koren was super knowledgeable, walked us through all the features, and went over options that fit our budget. Armando handled the financing and paperwork and was very patient, making sure we understood everything before moving on to each step. Everyone else we talked with at City Limits Subaru was friendly and helpful. A pleasant experience all around, and I'd recommend them!
⭐️⭐️⭐️⭐️⭐️
I wanted to share my candid car-buying experience at City Limits Subaru.
I was in the market to upgrade my wife’s vehicle from our 2024 Subaru Outback Wilderness into something bigger to accommodate our growing family. We loved our Outback so much that we knew we wanted to stay with Subaru, and ultimately landed on the Ascent Onyx.
Sleek, sporty, a luxurious interior, and all the main conveniences we were looking for in a 7-seater. As much as we’re going to miss the Outback Wilderness, this Ascent definitely made it easier to say goodbye!
Having worked in the car ... Read More 
Google - Sep 22, 2026
Everything is always wonderful…except the automated helper made an appointment at a time they were slammed. It usually takes an hour, but today took over two. Why bother making an appointment? To be fair, this is a first…they have always been right on time. Great employees and amenities! Usually, don’t mind coming. Usually rate it a five star except for automated appointments!
They didn't want to give me what I felt my trade is worth but I do feel that I purchased a great car from them at a fair price. Already had my financing so it was very straightforward.
Excelente customer service. Make appointments very quickly. Like the informational videos during the process of fixing your car.
Love the dealership and the people. Thanks! Great service and excellent clean waiting room and great free coffee
Great service dept.
This place was amazing, thank you for all the support you guys 🙂
Able to resolve my concerns completely and gave me money saving advice on when my initial concern regarding sensors for TPM need to be changed
Service advisor was attentive and followed up with me several times. I had a tire rotation and replacement of a steel wheel. I asked about resolving a TPMS sensor issue that was likely caused when the driver side wheel got bent. He responded by saying that the tech noticed dry rot on my tires and that they shouldn’t be balanced until new tires get put on. I agreed with this. He said I should “monitor” the TPMS issue to see if it came back.TPMS is still giving false positives on tire pressure. I’m getting new tires elsewhere ... Read More 
Google - Sep 20, 2026
Quick, professional They are accommodating, had me in and out in under 1.5 hours. Kept me informed of what was going on with the check up and polite
I already did...really good experience. I recommend using City Limits Subaru to buy or service your vehicle.
Very Helpful when my sensor tire lights came on and was able to expedite the order within the next day.
We’re very helpful. Exceeded expectations. Fixed my issue in a timely matter. Great job
Holy cow! Austin Subaru said it would take at least 2 or 3 days before they could even look at my car. City limits not only invited me to bring the car in next day, they also had a loaner. When I picked up the car, I swear they also cleaned it. 10/10 best dealer and dealer servicing I’ve ever seen.
Had issues with AC and thankful for the extended warranty that covered the repairs with $100 deductible. The advisors were helpful. Thank you Julian, Aaron, and Townley!
Jeff was great, and focused on everything I said I wanted in a car. He was patient, and willing to answer every question I had as a first time buyer with a dealership. He made it easy to understand and didn’t apply too much pressure to buy right away— which lead me to getting the perfect Subaru. Huge Thanks!
Easy and accommodating. Short wait even though I asked to have something buffed off a fender. Everyone is helpful and very nice and friendly. In fact, they are so nice that when we got an ‘urgent call us or else!’ letter, we said “Must be spam because it’s not nice.” It was. Love our BRZ!
Friendly reception and knowledgeable service advisors. Clean lounge and sparkling bathrooms with good coffee and snacks. As well as cold bottled water. Fair prices.
We’ve all heard the stories—or experienced them ourselves—about the stress, bait-and-switch tactics, and untrustworthy behavior associated with some car salespeople and dealerships. I can honestly say I was able to put all of those anxieties behind me after my experience yesterday at City Limits Subaru.
From my initial contact through the completion of my purchase, the experience could not have been better or easier. My initial anxiety and my very defensive, “I’m ready to walk” attitude—quickly faded as each step of the process was handled with integrity, transparency, and courtesy.
Luciano, my Sales Advisor, was ... Read More 
Google - Sep 18, 2026
Easiest transaction ever! Everybody is super efficient, experienced, knowledgeable, friendly and courteous. I had the pleasure to meet outstanding Luciano who definitely deserves two thumbs up for his services! Thanks again City Limits Subaru for your great work!
This review is long overdue. Will took excellent care of my car and I! My AC went out in the middle of summer, and Will and the folks at city limits Subaru went out of their way to help get it fixed for me for a reasonable price. I’d had a horrible experience at Austin Subaru up north, and I was extremely reluctant to take my car to any dealership ever again, but city limits Subaru has renewed my faith in humanity and customer service. Y’all are wonderful, thank you so much for your help!
Great experience, was able to bring my dog and enjoyed the dog park/area with her. Made the time go by fast. Great clean Lobby and snacks.
Mr. Aguirre was very attentive and ensured that I had an excellent experience. City Limits Subaru is fantastic.
I would rate the service at this dealership better except for the follow-through on the problems I've reported with this car. I'm pretty forgiving when the people at a business are so nice and knowledgeable. However, the two times I've had my new-to-me car in for servicing, they have not taken care of my problems.
The first time was for needing new wiper blades (shouldn't they have been replaced when I bought the car with a full warranty?). I specifically stated both front and back wipers. Yet when I went to drive the car away, I ... Read More 
DealerRater - Sep 18, 2026
I rate my overall experience a good and pleasant experience. Frank, our salesperson, gave us the time and attention and never made me feel rushed. The finance manager was a good communicate and gave us the time and room to thoroughly read over the final agreement. My last dealer I went to showed annoyance when I started declining add-ons - I did not experience that this time at City Limits. My top choice in the area.
We wIsh I could give City Limits Subaru 5 stars, because every person we have worked with at the dealership has been very kind and pleasant. So they have very good staff! They just need to work on their attention to details and warranty options because time and money are important resources that customers like us cannot afford to lose unnecessarily.
When the service department called me in about a week after receiving our custom ordered new car to get the accessories we ordered installed, it turned out they had not actually received all the accessories, so they had to keep ... Read More 
DealerRater - Sep 18, 2026
Mr.Cleason did not help me at all. I felt racially profiled.Mr. Edwin Martinez helped me thru the entire process of purchasing my vehicle cash.
The entire purchase process, including viewing vehicles, trading-in our previous car, financing, and setting up the electronics after the purchase, was done courteously, professionally, and efficiently. Our sales advisor, Diego Hernandez, went out of his way to be helpful, kind and informative. We visited this dealership because its customer ratings are so high and Subarus are safe, reliable and comfortable according to consumer magazines and websites. The dealership lives up to its reputation for excellent customer service.
Quick and efficient, with the 600 mi warranty maintenance. Left vehicle washed and clean. The service manager was cordial and informative. We enjoyed the snack bar in the customer lounge.
Easy to work with. Particularly like the online status updates with video inspection. Facilities are very nice.
Transparent and respectful of your time. Transparent and respectful of your time. Transparent and respectful of your time. Transparent and respectful of your time.
City Limits Subaru had all of the accessories installed and most of the paperwork done prior to us going to the dealership which is what we wanted. Thank you to Cleason who was GREAT!!
Gorgeous waiting room with a barista! Very helpful service staff.
Took my car in for a warranty engine repair on my 2021 Forester, thermal control valve. What should have been a 3-4 day wait time turned into 3 weeks because they didn’t have a basic part needed to complete the repair. Quoted multiple other problems over market price. Did a repair I specifically declined due to pricing.
Positives- the staff is extremely kind and knowledgeable, full video walkthrough diagnostic was provided, facility itself is well maintained and accommodating. Was provided a loaner vehicle for the entirety of repair time. Was not charged for extra repairs. My vehicle runs great now, but ... Read More 
Google - Sep 16, 2026
it was a great experience, Anthony was transparent and communicative the whole time it was a great experience, Anthony was transparent and communicative the whole time. He was able to get my car in quickly and was able to get the service completely quickly. I also enjoyed the Subaru facility, it is always clean and quiet to work from and love the free coffee
Super friendly and welcoming and made sure I was taken care of. He was fantastic
This was one of the nicest dealerships I’ve ever been to. Cafe, dog park and children’s area really added nice touches to the space. The employees were very nice and helpful. The staff felt very friendly and overall their dealership had a welcoming and calm atmosphere, no stress in buying a car there. Dealerships usually go hand in hand with a stressful experience, but we didn’t get that here at City Limits Subaru
Good Place to buy a car. Very little pressure and everyone we dealt with were so nice. The showroom is nice also and very clean. If your looking for a Subaru this is the place to go.
Great customer service They are always so efficient, and friendly. They always keep you informed while working on your vehicle.
Went in for the first time to get an oil change and had a great experience. Helpful with trying to diagnose a new jerking acceleration concern, comfortable waiting area that feels like a living room. Abel was a great service coordinator who kept us up to speed with the progress. Really liked the video inspection provided as well. I will be back in the future.
Awesome service!! Highly Recommended
Everyone on the team is so nice. The building itself is fantastic--spacious, clean, and has a complimentary coffee bar. I had been looking for a Crosstrek or a Forester for weeks, and, instead of pushy, Calvin was super helpful and was able to find me my perfect car the day it drove onto the lot. I am so happy that my first car purchase is with City Limits Subaru!
Exceptional service, especially from Edwin!
Awesome facility, very spacious cafe-like waiting room and great staff. I was prepared to have to say "no" to a bunch of unnecessary services and upsells, instead the person I worked with did the opposite- checked my milage and indicated what services I would not need. Wonderful experience all around, will do my future maintenance work here.
I cannot tell everyone how thrilled I am with service I received at City Limits Subaru. After three unsuccessful attempts to resolve the vibration noise in both front doors of my 2025 Outback by my local dealership (where I purchased the vehicle) and after my son told me about the exceptional service he received at City Limits, I decided to make the two-hour drive in hopes of getting the issue resolved. I am so happy that I did. The foreman, Patrick Higgins, worked diligently to troubleshoot and engineer a solution. Afterward I told Patrick that I would gladly drive the two ... Read More 
Google - Sep 14, 2026
They were efficient, kept me informed, and answered all my questions. They let me know that I might need some more work but allowed me to come back later.
Drove in with no appt was greeted quickly wry nice staff, loved the waiting room
Great experience! I came in for a standard oil change and received a few recommendations to keep my vehicle running.
Everyone was so helpful, patient and kind. We greatly appreciated the service. Thank you kindly
Great customer service. Thank you Eddie Carter it was a pleasure meeting you.
A good dealership; very attentive and professional providing the services.They make you feel comfortable at all times.
Omar was very professional, knowledgeable and he was excellent with answering questions and with following up. He also knew when to add specific information that was informative in order to help us make our decision to lease a new Subaru.
The service at City Limits Subaru is always exceptional. I want to thank my Service Advisor, Abel for taking care of everything for me today.
They had the car in color and interior that I wanted and gave me a good price
Efficient place, professional and a lot of life going on there!
It was easy to make an appointment. Once I got there I was taken care of very quickly, the wait time was not bad and the waiting area was very nice and comfortable. I was very impressed with the followup video that the tech sent me showing all that was done to my Subaru Crosstrek. Everyone was kind and attentive.
Consistently a bad experience here multiple times the service people have forgot about me and I’ve had to go check on how long it might take to finish off one of their room here for they are also aggressively expensive. They only really good thing here is that they have snack area with a coffee bar.
Every time I interact with anyone in the Serbice department, they refer to me by my name (not my husband’s). They know I am the one that drives and takes care of the car. I am informed and I am not pressured into any decision. They listen! I recommend using their service department even if you do not drive a Subaru!
Compared to car dealerships I've dealt with over the years, City Limits is truly exceptional. The staff are so friendly and welcoming, the facilities are clean and comfortable when I'm waiting for service, and they make me feel valued as customer. Can't recommend them highly enough!
I have had prompt and courteous service every time before this service. This time I was not impressed. Although, I enjoyed the lack of pressure on making my decision whether to get the work done there or not. BUT, my service advisor was not keeping me posted on progress as the work was being done and the status. It was a considerable amount of work and quite expensive. When I picked up my car, it was not cleaned outside or inside. I have had this done very well for previous service that was less extensive at City Limits. In fact, ... Read More 
DealerRater - Sep 10, 2026


