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They were nice fast and friendly...
Very nice dealership. Love the cafe and dog display. The people treat you well and the loaner car was a godsend. I just wish the labor prices weren't so exorbitant and that I had known beforehand there was a 2 percent fee for using a credit card or I would have moved money out of savings to save $100. I liked that they were thoughtful and washed my car.
Anthony J was exceptionally helpful and efficient. Communication and service was perfect.
Very professional, thorough and knowledgeable.
No pressure from the sales person and overall a very easy process.
I went just to look at and get more familiar with a Subaru today and ended up buying one. It’ll be delivered tomorrow and I’m looking forward to it! Memory was pleasant, knew whatever we asked and Cobi did a great job handling the numbers and warranty, especially with the assistance my husband and I needed on the technical side!
If I could do zero stars I would. The worst experience I’ve had at a dealership. Bought a 2010 Prius over a month ago. Canceled the warranty the next day after in person. Got the proof printed it was canceled. Was told it’d be credited to my loan balance by my first statement. The statement came yesterday. It’s not credited so here I am getting charged interest on that amount. I was told they would take that off too. Hasn’t happened. Got talked into the warranty after saying no on top of that. What we were worried ... Read More Full review text opened.Google - Nov 10, 2026
If I could do zero stars I would. The worst experience I’ve had at a dealership. Bought a 2010 Prius over a month ago. Canceled the warranty the next day after in person. Got the proof printed it was canceled. Was told it’d be credited to my loan balance by my first statement. The statement came yesterday. It’s not credited so here I am getting charged interest on that amount. I was told they would take that off too. Hasn’t happened. Got talked into the warranty after saying no on top of that. What we were worried about was the high voltage battery. He said it was covered. I read it after the fact and it EXCLUDES high voltage batteries. We were LIED to just to get a sale…. Thank you Texas law for saying it has to be refunded if canceled within 30 days if not used. So we are well within that. So thanks Austin the sales representative and Armando Villa the finance guy. Typical dealer. Do not recommend…..
Called to ask about an oil change and instead of a human answering the phone, it was an "AI operator" that made me an appointment. Wasted 30 minutes driving down to Buda from Austin in horrible traffic only to get there and be told we're closing, your appointment is useless. Barely got a sorry from the staff still there. Asked how to get to a human operator next time, and they had no idea. They honestly didn't care that I wasted an hour driving down there and back home for no reason. This is a great way ... Read More Full review text opened.Google - Nov 7, 2026
Called to ask about an oil change and instead of a human answering the phone, it was an "AI operator" that made me an appointment. Wasted 30 minutes driving down to Buda from Austin in horrible traffic only to get there and be told we're closing, your appointment is useless. Barely got a sorry from the staff still there. Asked how to get to a human operator next time, and they had no idea. They honestly didn't care that I wasted an hour driving down there and back home for no reason. This is a great way to lose a loyal customer of several years like me.
Anthony was very friendly and professional. The location is easy to get to and they have an awesome waiting area.
Absolutly quick easy and painless they went the extra mile to make sure I got what I needed
This is my forever vehicle getting ready for that time that this is what you have been waiting for. Mr. Jeffrey Allen our wonderful City Limits Subaru representative was not only our salesman but our new friend. Thank you for making this experience the best and for my forever vehicle. Vaya con Dios.
We bought a new Outback from Calvin. 10/10 would recommend the car and the dealership. We visited about a half dozen dealerships around Austin, and Calvin, manager Shelby, and the team, were the only team that acted like normal people instead of selling us the whole time.
This was for the initial service of my 2026 Forester Hybrid. The dealership is very clean and the staff members are friendly and polite. Although the service schedule only called for an oil change and tire rotation, they filled the fluid levels, did a multi-point check and washed the car. Great service!
Service from beginning to end was excellent!
First class service experience and great coffee while you wait!
Scheduled an oil change online, very easy process. Arrived to a very friendly service person. Will kept me informed about the process, which was very quick.
Of course 5 stars, it's a Subaru dealership. Had to get a new car after a T-bone, so I bought a used Toyota Corolla. Shelby Alkek worked with me, making sure we were well taken care of and had everything taken care of for us. She did a great job of not feeling like a salesperson; she let us have the time we needed to discuss, wasn't too pushy at all, and was happy to work with hesitancies and fears. Just an all around great salesperson. Makes me happy to buy from them.
Ran over a nail, tire way flat and had to have the Subie towed here. Way calm vibe, nice environment; quick service. Recommend.
Anthony was very kind and helpful!
The whole experience was awesome, from the free specialty coffees and snacks, to the video of the maintenance service I received!
Abel gave excellent service. Thank you!
Great service and customer attention as always Detailed attentive kind fast efficient and extremely friendly service
This was my first visit to City Limits Subaru. Anthony was personable, and answered all my questions. The car wash was a very nice free service. Thanks y'all
Will Aguillon is just the best! My wife's car died on the highway in the rain. We had it towed to Subaru in Buda and Will was so professional and thorough. He made sure the car was 100% prior to us driving it again. It ended up just needing a new battery. I highly recommend Will for his honesty and professionalism.
Abel was very helpful and informative the entire process from when I dropped my vehicle off to pick up my vehicle. The diagnostic video was very helpful and detailed.
Well taken care of. You all treat me and my dog Belle like we are divas.
Absolutely amazing dealership with good amenities and always clean. Great kids park, kid area inside and good snacks.
Polite staff, great coffee bar, very comfortable place to wait and the entire facility is very clean. I love the free wash and shampoo and I really appreciate the detailed explanation of what my car needs and what was done.
Kind and friendly staff. Dealership building is your typical open office space, but I appreciate their boutique touches barista, dog park, nice free snacks, kids room
If City Limits Subaru is wanting to become Number 1 in customer service, they've got my vote. They are truly the best dealership that I've had the pleasure of working with. From the moment I arrived I felt like they cared and from beginning to end really had my best interest in mind. Not my last purchase from this dealership. Thank you, City Limits Subaru!
Earlier I brought my car in for a repair, after the repair I had an issue with the repair. When I reported that issue, Will Aguillon did not hesitate to help or question me on my critical assessment of the initial work. They took another look at the repair and made things right. I am happy with the swift customer service I received as well as the resolution to the problem. Customer service and repairs are great here.
The service of the seller was very good, thank you so much for all your help!
Austin and Micheal were very helpful and accommodating. Made this experience quick and pleasant. Would do business with them again
3rd caddy Luciano is that salesman!
Excellent Customer Service!
Low balled on trade in Took all day Did not come down on sticker price
Typical experience N N N N N N N N N N N N N
Alex Ptak my sales advisor and Spencer Bennett sales manager were AMAZING to work with. They made everything so smooth and easy. My new WRX is my first Subie but definitely not my last. Car is amazing and super fun. I’m all smiles from ear to ear. It’s great to be driving a manual transmission again. Thank you very much Alex and Spencer for all your help! Thank you City Limits Subaru for being such a great dealership!
Aaron Woyak, my service advisor is AMAZING! Super friendly and knowledgeable. Takes great care of me and my Subie. Thank you very much Aaron for all your help!
This is the best service dept I have been to. It’s not overrun with overbooked appointments, so I don’t have to wait for hours. I can work in the nice waiting area
City Limits Subaru is always top notch in customer service. The service representative went above and beyond what he had to do. He paid attention to us and our four year old granddaughter. He made sure that she had a snack and juice. Every time we go there, we are treated with utmost respect. We feel that we get the best service. Thank you for putting the customer first. God bless!
They did what they said were going to do. They were easy to work with,
The service team assisted with the extended warranty repairs, coordinated with the insurance and provided a loaner vehicle while these repairs were being carried out. Am very grateful to Abel and team for their professional services and demeanor.
Omar Barrera was so very patient and professional as I went through 1,000 stupid questions. His interest was me getting the car I want and need, never pressured. He presented options I had not considered or known about. I'm so pleased with the buying process and am looking forward to going over the bells and whistles w/ Ely.
Do want to say that the past 3 years contact w/ the service department made me feel confident buying from City Limits. They always listened and explained with patience, answering all my questions. The work they did on my old Forrester was perfect, ... Read More Full review text opened.DealerRater - Oct 30, 2026
Omar Barrera was so very patient and professional as I went through 1,000 stupid questions. His interest was me getting the car I want and need, never pressured. He presented options I had not considered or known about. I'm so pleased with the buying process and am looking forward to going over the bells and whistles w/ Ely.
Do want to say that the past 3 years contact w/ the service department made me feel confident buying from City Limits. They always listened and explained with patience, answering all my questions. The work they did on my old Forrester was perfect, never any issues. I drove to Denver and northern Michigan in the winter, and up the Appalachian Trail 2 years in a row with complete confidence in the car.
Best experience ever! Excellent customer service! My concerns were addressed. Problem with vehicle was found and repaired.
Drove here on a Monday morning with no appointment, as I had just got my dead battery started by AAA and didn’t want to turn off the car. Aaron Thompson was very understanding of the situation. He had the battery tested and determined I needed a replacement. Since it was a Subaru battery purchased less than 2 years before, Aaron checked to confirm that it was fully covered under warranty and did the necessary paperwork to get a new battery installed at no charge. And while waiting, I saw that there was a special on oil changes, so Aaron was ... Read More Full review text opened.DealerRater - Oct 29, 2026
Drove here on a Monday morning with no appointment, as I had just got my dead battery started by AAA and didn’t want to turn off the car. Aaron Thompson was very understanding of the situation. He had the battery tested and determined I needed a replacement. Since it was a Subaru battery purchased less than 2 years before, Aaron checked to confirm that it was fully covered under warranty and did the necessary paperwork to get a new battery installed at no charge. And while waiting, I saw that there was a special on oil changes, so Aaron was also able to have that done for me as well. Very pleased with the service and with the assistance and support of my advisor.
I experienced a very positive environment from my first inquiry to the closing of my purchase
Quoted 3300 for a 75 dollar fix and quoted for parts that didn't need to be replaced
Amazing service. Will is an excellent advisor. Informative and always kept us up to speed on progress.
My wife and I had a wonderful experience car shopping and ultimately making a purchase through this dealer. Cleason was fantastic, honest, transparent, and reliable. Looking forward to the next time we need a new vehicle, we’ll most definitely be coming back! Thank you all so much!
Allen was great to work with! Helped me with making the deal I wanted, sent detailed videos/pictures without me having to even ask! After dealing with many different dealerships and individuals that wouldn’t send good photos of vehicles and were terrible with communication , Allen’s commitment to a great experience was refreshing. This dealership is impressive as well, amazing facility and very accommodating staff! I highly recommend Allen and City Limits Subaru!
Everyone was great they were professional. They helped you talk with you. They did everything that good to get you to buy a car and our sales agent. Karine was wonderful. She can be really helpful. Talk to her if you need to buy.
Abel was really helpful and kept me updated throughout the process! Abel was really helpful and kept me updated throughout the process from the estimate, getting more information on the repair and the part that was back ordered
Huge dealership but it looked like everyone was busy. Everyone i had interaction with was both nice and professional. A great overall experience
Excellent service and provided me with plenty of information to make trading in my vehicle a breeze
Don't be swayed by their fancy amenities, complimentary snacks and coffee, or the dog park: this is a typical dealership and they will try to pull one on you if you let them.
Overall, my experience was good up until I presented a costly repair found as a part of a pre-purchase inspection for the used car I was interested in. They claimed the best they could do was reduce the price by $250. I drove quite a ways to check out this car so they knew I was serious, but I got cold feet at the prospect of a ... Read More Full review text opened.Google - Oct 27, 2026
Don't be swayed by their fancy amenities, complimentary snacks and coffee, or the dog park: this is a typical dealership and they will try to pull one on you if you let them.
Overall, my experience was good up until I presented a costly repair found as a part of a pre-purchase inspection for the used car I was interested in. They claimed the best they could do was reduce the price by $250. I drove quite a ways to check out this car so they knew I was serious, but I got cold feet at the prospect of a costly repair right out the gate so I decided to leave.
Well, sure enough that was all it took for them to scramble into the parking lot and try and stop me in my rental car to ask what they could do to make the sale. Ultimately the sales manager offered to do the repair if I bought that day which told me they could have offered that from the beginning but just didn't want to. A dealership doesn't make offers like that if there wasn't still meat on the bone for them in the deal. They wasted my time trying to stick me with a costly repair they were too cheap to do themselves when they identified the issue in their intake inspection. I left the dealership very angry and felt like they couldn't be trusted.
If they would have just offered to repair it or drop the price by the amount the repair would have cost, I wouldn't have had a problem, but they tried to play games with me. I am not someone trying to stiff them some sort of profit, but to skimp out on a problem found with the car and stick it to your customer is not a respectable way of doing business in my opinion.
I ultimately had them reduce the price a little more and make the repair before taking the deal later on (kinda shows me they could have done even more, but whatever).
It really soured me to their dealership and made be super skeptical of them. Believe me I was double checking everything to ensure they weren't trying to pull one over on me and I even double checked the repair to see that the parts were new and not them claiming to have done the repair without actually doing it. Fortunately they did do what they said they would.
Everything else went smoothly. As a plus I will say Jeff Allen (the salesman) was not pushy and gave plenty of time and space for you to make up your mind. He helped give a no pressure atmosphere. The Used Car Sales Manager Guillermo Haro was likely the one behind trying to stick it to me up until I left the dealership, but who's to say. There are probably decisions and directives from higher up the chain of management that directed them to try and do this kind of tom foolery to begin with.
Essentially, I would say it's a decent dealership, but still a car dealership and they will try the usual BS to try and stick you with the short end of the stick if you let them. Go in like you would any other dealership and be ready to walk away if it isn't right. Don't let the high reviews and shiny amenities fool you.
The dealership itself is nice with a lot of amenities, but don't let the dressed up appearance, complimentary coffee and snacks, and dog park distract you from the fact this is a car dealership and they will try to pull one on you if you let them. Bottom line, treat them like any other car dealership and be wary/cautious..
I would say I recommend them if only you go in prepared and ready to negotiate and have a pre-purchase inspection if you are buying used. Otherwise, if you are looking for a dealership that won't try to ... Read More Full review text opened.DealerRater - Oct 26, 2026
The dealership itself is nice with a lot of amenities, but don't let the dressed up appearance, complimentary coffee and snacks, and dog park distract you from the fact this is a car dealership and they will try to pull one on you if you let them. Bottom line, treat them like any other car dealership and be wary/cautious..
I would say I recommend them if only you go in prepared and ready to negotiate and have a pre-purchase inspection if you are buying used. Otherwise, if you are looking for a dealership that won't try to stick it to you, then consider elsewhere. Otherwise, this is a typical dealership: hence my 3/5 stars.
It was very quick and smoother process. I didnt feel rushed or pressured to get into a car.
Even though I don't drive a subaru, I purchased my vehicle from this dealer and felt comfortable bringing my Tucson here for an oil change. The staff is always friendly and professional. The waiting area is nice, and the whole dealership is spotless! I was in and out in less time than expected and I was happy with the experience.
Once again Patrick Higgins came through for me. He was able to silence the vibration/rattling noise from the driver's door. As I mentioned in my last review I will gladly make the two hour drive from Waco to have my vehicle serviced at City Limits Subaru because I know whatever the issue is it will be resolved satisfactorily. Kudos to Anthony Juarez who kept me updated along the way.
The people are friendly and respectful. I feel well cared for when there and the atmosphere is comfortable.
Abel greeted me even before I got out of bed the car I told him what was going on and he said we'll get right on it. Told me he was getting info from the car with his laptop. Then he asked if I would like some coffee. After a nearly one hour drive, that sounded great so he showed me to the waiting area. I got a text about a bad battery. Then he came over to tell me they would xx the entire electrical system to be sure nothing else was going on He ckd on me ... Read More Full review text opened.DealerRater - Oct 25, 2026
Abel greeted me even before I got out of bed the car I told him what was going on and he said we'll get right on it. Told me he was getting info from the car with his laptop. Then he asked if I would like some coffee. After a nearly one hour drive, that sounded great so he showed me to the waiting area. I got a text about a bad battery. Then he came over to tell me they would xx the entire electrical system to be sure nothing else was going on He ckd on me about an hour later for an update and when it would be finished. Before I left, he asked if I had any questions and I had a few little ones which he graciously answered. He also showed me one thing I wasn't aware of that could cause a problem. I was very pleased with his caring, compassionate ways. You've got a good one there. Hang onto him ??
Very pleasant experience. They are always professional and very knowledgeable in their work. Great experience
As always this dealership and Townly were very easy to work with. I was kept informed of every aspect of the work being done on my vehicle. The work was done in a timely fashion and I am completely satisfied.
Very smooth experience, Eddie is very knowledgeable and enthusiastic about Subarus and it came out in everything he did. Cobi was also very friendly explaining everything. Ely is also very friendly and enthusiastic. Big change from other dealerships.
This was the third 6-month service on my new car, so I have previous visits to compare this with. Intake was fine, you weren't busy, I got the text about viewing the status, but when I went there, no info was displayed. I waited half an hour and then went to Julian and asked about it. Finally showed up. Main problem was he asked if I wanted a paper receipt or email. I thought email would be easier. Well, I'm still waiting for it! Yesterday I texted you and said I now want a paper copy mailed to ... Read More Full review text opened.DealerRater - Oct 25, 2026
This was the third 6-month service on my new car, so I have previous visits to compare this with. Intake was fine, you weren't busy, I got the text about viewing the status, but when I went there, no info was displayed. I waited half an hour and then went to Julian and asked about it. Finally showed up. Main problem was he asked if I wanted a paper receipt or email. I thought email would be easier. Well, I'm still waiting for it! Yesterday I texted you and said I now want a paper copy mailed to me. The video was okay, but it didn't show or say anything about the oil change. Did that happen? Again, the receipt would probably show it, but I haven't received one. Previous visits were better than this one.
Great experience ALWAYS! This is the second vehicle I’ve purchased with both Luciano and City Limits Subaru!!!
It was my first time experience with the Subaru service center. The service experience was smooth and professional. I used their online system to book the appointment and visited the site at the reserved time. The wait time was reasonable and the service was completed in an hour. The waiting area is comfortable, equipped with WiFi, snacks and beverages. I was able to work there while waiting for the car service to be completed. I would go back to the place again to get my car serviced.
I was impressed with how fast they got my AC repaired. Everyone there was very nice and professional.
I was very impressed with the quality of compassion exhibited by the staff towards a customer (not me) who required extra help. Unhurried, dignified interaction that's hard to come by these days. Kudos.
Always a good day
Had a wonderful no pressure experience buying a car here! Shelby made everything quick and easy and I got a great car. She went above and beyond to help me and I will be back! Dog approved 👍🏼
Fast and Professional great customer service and clean environment Fast and Professional great customer service and clean environment, confident experience and positive feedback. Still waiting for the new STi to be available in the US hehe
Very efficient and professional. The dealership itself is amazing. It even has a coffee bar!
CVT went out on me and had it towed to the service department. Aaron informed me of the extended warranty on the CVT and another one covering the front brakes and was able get me taken care of and back on the road. Communication was fantastic and I loved the video the technician sent to me showing me the inspection of the vehicle, which was easier for a non-mechanic like myself to understand compared to a diagnostic sheet. They earned my trust and business moving forward.
They were quick and through! Gabriel helped me a lot! Very happy with my Subaru!
Anthony J. Helped me through servicing my vehicle. This man is very professional and knowledgeable. Highly recommended this place
Friendly, organized, and knowledgeable staff They kept me updated and provided me a clear expectation for the day of service
Buying my new car at City Limits was a great experience. Everyone was super helpful!
Abel is a fantastic service pro!! He was so helpful and communicated with us through the process. He even sourced someone to repair damaged rims. Love our Subaru and love the care and attention at the service desk!!!
I had a great experience at this dealership! The staff was friendly, professional, and helpful throughout the entire process. They provided excellent customer service, communicated clearly, and made sure everything went smoothly. I highly recommend this dealership to anyone looking for a great experience and quality service!
Clean, professional and tastefully kept premise. Very knowledgeable and personable sales person. Efficient and drama-free negotiation. Smooth and efficient transaction. Would highly recommend this dealership and Allen, the sales person.
Very nice staff. Good experience
The most pleasant experience I have ever had purchasing a vehicle. Every one I came in contact with was friendly, efficient and knowledgeable. The sales associate, Jeff Allen, introduced himself then assessed what I was looking for and put me in the right model for my needs. The test drive was fun. I then chose same model but hybrid and a different color. The car had to be brought to the dealership and arrived as promised. When we sat down to make the deal he listened to what was important to me and we arrived at the deal quickly. The ... Read More Full review text opened.DealerRater - Oct 16, 2026
The most pleasant experience I have ever had purchasing a vehicle. Every one I came in contact with was friendly, efficient and knowledgeable. The sales associate, Jeff Allen, introduced himself then assessed what I was looking for and put me in the right model for my needs. The test drive was fun. I then chose same model but hybrid and a different color. The car had to be brought to the dealership and arrived as promised. When we sat down to make the deal he listened to what was important to me and we arrived at the deal quickly. The finance manager, Cobi Ward, was great as well. He went over all the options and the process went smoothly and quickly. This is a great team at City Limits Subaru!
Other than my battery going out after I left. It was good. I had friendly service
The dealership is clean, inviting everybody is very caring right down to a cup of coffee and water always available. The staff is happy in my case Frank was well-versed in his job when he couldn't find the car in the parking lot he found one in Houston and drove and got at the same night. Absolutely amazing I've never leased before because I don't believe in it, but they convinced me that that was the better deal and it was. I absolutely love Subaru and wanna tell the whole world about it.
I don’t understand what the point of an appointment is if you still have to wait Two hours for a simple oil change.
Easy, they handled the cars needs and got me a loaner to use while it was being worked.
Courtesy display by all employees especially Able Aguirre, service representative. He was very helpful as I did not have a appointment sSurprisingly Clean neat car bay I drive a Toyota but City Limits serviced it
Friendly, patient staff that explain every detail of the maintenance and repair process every time.
I can’t say enough about City Limits Subaru in Buda. Like I have said in the past, if I could I’d give them a 10 star rating, I would .be remiss if I didn’t mention my Service Representative Abel. He kept me advised during the process of my vehicle being serviced. I found City Limits Subaru not only professional, but has a caring attitude, that the service is to your satisfaction.
Got in at my scheduled appt time. Was given a rental overnight . Car was ready as promised and was washed on the outside.
No upselling on routine maintenance (only needed an oil change); complimentary car wash very much appreciated also!
